Source Smarter.
Ship With Confidence.

Fill in the quote request form on this page, tell us what you need, your industry, and roughly how many units. We'll come back to you within 24 hours with pricing, product specs, and an estimated delivery timeline. No commitment required at this stage.

No strict minimum, we work with businesses ordering a single high-value item as well as those doing full fit-outs of multiple locations. That said, orders above $3,000 tend to get the strongest pricing since we can negotiate better rates at the factory level. If you're ordering less than that, we'll still find you the best deal available.

Absolutely, this is actually one of our most common requests. If you have a specific product in mind, send us the name, a photo, or a link to something similar and we'll locate the manufacturer, get pricing, and report back. Our sourcing network covers the full range of commercial building and finishing products.

Very. We don't send ballpark estimates, our quotes include the exact unit price, any applicable freight cost, lead time, and total landed cost to your location. The number on the quote is the number you pay. Where a figure is provisional — usually freight before the carton dimensions are confirmed — it is marked provisional on the quote rather than buried.

Yes, and the biggest driver is ocean freight rather than the factory price. A DLC Premium 2x4 lands at roughly $61 a fixture at 1,000 pieces. At 200 pieces the freight per unit more than triples and the same panel lands nearer $80, which is above what a US distributor would charge you. Below about 1,000 fixtures we are usually not the right answer, and we will tell you so. Every quote shows the tiered pricing and the break points.

Typically 3–5 weeks from order confirmation to delivery, depending on your location and the product. In-stock items can ship within 7–10 days. Custom or made-to-order products take longer, usually 4–6 weeks. We provide a specific timeline in every quote so you can plan accordingly. Rush options are available for an additional freight surcharge.

Yes, wherever there is accessible freight infrastructure. Our current lane is China to the United States. Import duties and customs clearance are the responsibility of the buyer, but we provide all necessary documentation (commercial invoice, packing list, certificate of origin) to make the process smooth.

Yes. Once your order ships, you'll receive a tracking number and shipping documents via email. For sea freight shipments we provide the Bill of Lading and vessel details so you can monitor progress. Your account manager will proactively update you at each stage, production complete, goods dispatched, in transit, and out for delivery.

We always quote freight separately so you can see exactly what you're paying for product vs. shipping. For most domestic US deliveries, freight runs between $80–$300 per pallet depending on weight and distance. International freight is quoted per shipment. We ship FOB or DAP, so you remain the importer of record and keep full control of customs clearance and duties in your own country, we walk you through exactly what to expect.

Every order is independently inspected before it leaves the factory. They check dimensions, finish, functionality, and packaging against the agreed specification, and you receive the full report with photos before we release freight. We also work exclusively with manufacturers who have passed our supplier audit, covering production capacity, quality systems, and past defect rates. And because the final 10% of your payment is only due after your goods arrive and you have inspected them yourself, the quality check never ends at the factory.

Yes, for orders above a certain value, we can arrange a sample unit to be shipped to your location before committing to the full quantity. Sample costs are typically covered by the client but credited back against the full order invoice. Lead time for samples is 2–3 weeks. This is strongly recommended for first-time orders of upholstered or custom-coloured items.

Document the damage with photos immediately on delivery and notify us within 48 hours. We'll assess the situation and arrange either a replacement unit, a partial refund, or a credit toward your next order, whichever makes more sense given the extent of the damage. All our shipments are covered by cargo insurance, so you're protected end to end.

Yes, this is one of the advantages of going direct to the manufacturer. Most factories offer colour matching, logo embossing and dimensional adjustments at little or no extra cost above a minimum quantity. Tell us the requirement with the quote request and we will confirm what the factory will actually do, in writing, before you commit.

We accept international bank wire transfers (SWIFT), ACH transfers for US-based clients, and Payoneer for smaller orders. We do not currently accept credit card payments for B2B orders. Payment terms are 50% deposit on order confirmation, 40% once the inspection clears your goods at the factory, and the final 10% after your shipment arrives and you have inspected it yourself, though repeat clients with good history can negotiate net terms.

Because we remove the layers between the factory and you. A DLC-listed 2x4 troffer bought from a US distributor has passed through an importer and a regional distributor before it reaches your invoice, and each one takes margin. We buy from the factory that builds it, verify the DLC and ETL listings ourselves, and show the duty and freight as separate lines. The product is identical. The supply chain is shorter, and you can see exactly what you are paying for.

We don't offer in-house financing, but we can structure payment terms that work around your cash flow, for example, staging a large order across two or three deliveries with separate invoices. For established clients, we occasionally offer extended payment terms on a case-by-case basis. Bring it up during your discovery call and we'll find something that works.

Every client is assigned a dedicated account manager from the moment they place their first order. That person handles your sourcing, answers questions, updates you on production and shipping, and is your single point of contact for everything. You won't be passed between departments or left waiting on a support ticket.

We can quote any market where the product can be certified for that market, and we say so plainly when it cannot. Our current lane is China to the United States. We handle the shipping documentation; you are the importer of record, which is standard for factory-direct. Invoiced in USD.

Absolutely, multi-location rollouts are something we handle regularly, particularly for franchise brands and hotel groups. We coordinate production timelines, consolidate shipments where possible to reduce freight cost, and can stagger deliveries to match your opening schedule. The larger the project, the better the pricing we can negotiate.

Orion is a focused, founder-led sourcing operation. We're a young company building our track record one order at a time, and we're deliberately transparent about that. What we bring is a real background in international trade, logistics, and commercial fit-outs, a vetted manufacturer network, and specialist partners in lead generation (Tomorrow Lab) and in freight and customs (Fulfilment Resource Center). You're not trusting a faceless catalogue, you're working directly with the people who own your order end to end.